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Store Policy

Thank you for shopping with us! Please review our policies to ensure a smooth shopping experience.

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Shipping Policy

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  • Processing Time: Orders are processed within 1-3 business days.

Shipping Methods:

  • Standard (Domestic): 3-7 business days ($12)

  • International Shipping: 7-15 business days (Calculated at checkout).

  • Tracking: You’ll receive tracking details via email once shipped.

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Return & Exchange

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  • Eligibility: Returns accepted within 14 days for unopened, unused items. Items must be in original packaging.

  • Non-Returnable: Used, opened, or altered products are non-refundable.

  • Refunds: Processed within 7-10 business days after receiving returns. Shipping fees are non-refundable.

  • Return Shipping: Shipping fees for all returns must be paid by the customer.

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Quality Guarantee


We offer 100% unprocessed, high-quality South Indian and Vietnamese human hair. If your product is defective or damaged, contact us within 7 days for a replacement or refund.

Privacy Policy

  • Data Collection: We collect personal info (name, email, shipping address) for processing orders.

  • Security: Your data is securely stored and never shared without your consent.

  • Cookies: We use cookies for site functionality and analytics.

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Payment Policy

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  • Accepted Payments: All major credit cards, PayPal, and secure payment options.

  • Security: Payments are processed with encrypted technology for your protection.

Customs & Import Duties (International Orders)
Customers are responsible for any customs fees or duties on international orders. Check checkout for shipping availability.

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Customer Support

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  • Contact: Reach us at [kaylahairbeauty@gmail.com]. We typically respond within 24-48 hours.

  • Business Hours: Monday to Friday, 12 PM - 7:30 PM (EST).

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Hair Care Instructions

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  • Wash: Use sulfate-free/clarifying shampoo and lukewarm water.

  • Drying: Air dry or use a blow dryer on low heat.

  • Styling: Use heat tools with a protectant spray.

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Sale & Discount Policy

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  • Discounts: Cannot be applied to past orders and are subject to promotion terms.

  • Final Sale: Some items are non-returnable during sales.

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Cancellation Policy

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  • Order Cancellation: Can be done within 24 hours. After that, orders are processed and cannot be canceled.

Thank you for choosing Khair.co! If you have any questions, feel free to reach out to us.

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